Privacy Policy

1. Introduction & Scope

Smart Vision AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our website smart-visionai.digital and use our services.

This policy applies to information we collect through our website, APIs, SDKs, and services. We are committed to compliance with applicable data protection laws, including the Personal Information Protection Act (PIPA) in South Korea and the General Data Protection Regulation (GDPR) for users in the European Union.

2. Information We Collect

Personal Data

We may collect the following types of personal information:

• Name, email address, and phone number
• Company name and job title
• Billing and delivery addresses
• Payment information (processed securely)
• Communication preferences
• Information from forms and inquiries

Usage Data

We automatically collect certain information about your interaction with our website and services:

• IP address and device information
• Browser type and version
• Pages visited and time spent on each page
• Click patterns and navigation behavior
• Referral source and exit pages
• Operating system and device type

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent)
• To analyze usage patterns and optimize our website
• To comply with legal obligations
• To prevent fraud and enhance security
• To personalize your experience

4. Data Sharing & Third Parties

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who process data on our behalf (hosting, analytics, payment processing)
• Partners: Business partners with your explicit consent
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or asset sale

All third parties are contractually obligated to protect your data and use it only for specified purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of data and the purpose:

• Account Information: Retained while your account is active
• Transaction Data: Retained for 7 years for financial compliance
• Marketing Data: Retained until you unsubscribe
• Usage Analytics: Retained for up to 2 years

You may request deletion of your data at any time, subject to legal obligations.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Right to Access: Request access to your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Portability: Receive data in a structured format
• Right to Object: Opt-out of certain processing activities
• Right to Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@smart-visionai.digital.

7. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including South Korea and the United States. These countries may have different data protection laws. We implement appropriate safeguards, including Standard Contractual Clauses (SCCs), to ensure adequate protection of your data.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

9. Security

We implement comprehensive security measures to protect your personal information, including:

• AES-256 encryption for data in transit and at rest
• TLS 1.3 secure connections
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Incident response procedures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@smart-visionai.digital
• Address: Seoul Innovation Hub, Gangnam-gu, Seoul, South Korea
• Phone: +82 (2) 1234-5678